Our Facilities Management (FM) team support clients in all aspects of engineering services operation and maintenance throughout the lifecycle of a building. From writing operation and maintenance specifications to procurement management, delivery of projects, life cycle, energy efficiency advice or independent technical support.
Our dedicated team of engineers offer an independent and objective assessment of our clients’ current or proposed operation and maintenance requirements, creating FM strategies which meet both your company’s statutory obligations and your business objectives, whilst aligning with industry best practice.
With extensive experience of technical FM outsourcing and service delivery, we pride ourselves on our understanding of all aspects of the client/service provider relationship, both tangible and intangible.
Our team works to assess your organisational structure, evaluating and benchmarking it to understand if your resources are appropriate for your evolving business and objectives. We offer advice on the most efficient and high quality service providers, identifying if outsourcing is the right approach for your business or if an in-house team can deliver the high standard of FM service you require.
Our team works with your service providers on an ongoing performance review and improvement process. We review compliance, troubleshoot technical issues and seek to resolve communication and process issues impacting on service delivery whilst establishing and maintaining Service Level Agreements and Key Performance Indicators.
Against a backdrop of challenging budgets, our team will also benchmark costs against similar service delivery contracts to ensure you are taking advantage of the most cost effective service, without impacting quality.
For more information, please contact our Director of Facilities Management, Andrew Holt aholt@hilsonmoran.com